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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Maintain supportive contact with young people
   • Conduct interactions with young people in a fair, just, humane and positive manner
   • Use communication strategies with individuals for effective interaction and problem solving
   • Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices
   • Identify potential causes of conflict and use a range of appropriate and effective defusing responses
   • Use negotiation techniques to divert and minimise aggressive behaviour
   • Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes
2. Monitor needs, risks and progress of young people
   • Use formal and informal methods to observe, monitor and gather information about individual and group behaviour
   • Assess behaviour for potential conflict and use a range of preventative and defusing strategies
   • Investigate behaviour and interactions in a fair, objective and consistent manner.
   • Check information received from others which might indicate abuse for accuracy and determine the response which is consistent with the issues and their seriousness
   • Make decisions on action that are consistent with all available evidence and organisation practice/ procedures
   • Seek specialist advice and make referrals where required
3. Provide positive opportunities for behaviour change
   • Encourage and assist young people to maintain contact with family, friends and support according to services and resources available
   • Assist contacts between young people and networks in the community according to organisation procedures
   • Refer young people and family to community services and suitable specialists according to the nature and urgency of the needs
   • Make contact with family and friends/supporters in accordance with young person's interests, and organisation practice
   • Assist young people to develop and maintain positive attitudes and appropriate relationships with staff, services agencies and with personal support
   • Encourage young people to manage themselves and their development and relationships confidently and productively
4. Assist young people to manage risks
   • Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement
   • Confirm the implications of risk taking behaviour clearly, calmly and objectively
   • Use restraining techniques according to organisation's policies and procedures discontinue as soon as procedures specify.
   • Provide reports of incidents arising from risk taking and unacceptable behaviour that are accurate, clear and comply with procedures
   • Report on the appropriateness and effectiveness of the use of behaviour management strategies clearly and accurately in review and debriefing
   • Select strategies and responses for their potential to provide role models and examples of confident assertive behaviour
   • Carry out intervention strategies according to an analysis of the situation and organisation policies and procedures
   • Use opportunities to acknowledge and reward positive progress in behaviour and relationships

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role These include knowledge of Organisations policies guidelines and procedures related to client management and support Relevant statutory responsibilities related to management of and support for young people court orders code of conduct organisation procedures criminal justice codes client services and programs Principles of effective communication with young people General counselling strategiestechniques for use with young people Organisation reporting procedures and practice Support services and specialists and their guidelines for access and service provision Aspects of behaviour and development related to children and young peoples social development behaviour and relationships Principalrelevant cultural practices and customs of the community and the client profiles Stages of human development

Essential skills It is critical that the candidate demonstrate the ability to Interact with young people from different cultural backgrounds Support young people according to clientcase management objectives needs and risks and individual circumstances Support vulnerable young people and those with special needs and risks Identify personal values and their impact on performance In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role These include the ability to Demonstrate knowledge and application of relevant organisation procedures and policies related to client management personal support for young people in care referral reporting client services Demonstrate knowledge of statutory requirements and application of the concept of duty of care Demonstrate application of skills in high level communication behaviour management conflict resolution Maintain documentation as required including effective use of relevant information technology in line with work health and safety WHS guidelines

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate this unit of competency	The individual being assessed must provide evidence of specified essential knowledge as well as skills Competency must be demonstrated in a real work environment Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over contexts applicable to the work environment Consistency in performance should consider the work environment workers role and responsibilities in the workplace Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons
Access and equity considerations	All workers in community services should be aware of access equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities
Context of and specific resources for assessment	This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged Assessment of this competency will require human resources consistent with those outlined in the Assessment Guidelines
Method of assessment	In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on Essential knowledge and skills and consideration of required attitudes Knowledge testing and simulation exercises conducted in a training program Knowledge tested or inferred from explanations and performance in workplace applications Observation of performance in routine workplace activities Documentation and products produced as part of routine work activities Observation and documentation from specially conducted assignments based on routine work requirements Observations from supervisors colleagues and clients

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Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Referrals/community services and support will include:	Social/welfare worker Health/medical Drug and alcohol services Intervention and behaviour management programs Counsellors Religious/spiritual adviser Program coordinator Case manager and case management team Aboriginal, Torres Strait Islander liaison Specialist cultural liaison and support Welfare organisations Legal advice Education/training/skills development Recreation/sporting groups

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